Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
Last Updated: January 15, 2025
We collect information you provide directly to us, such as when you create an account, make a purchase, or contact us for support.
This includes:
• Personal identification information (name, email address, phone number)
• Account credentials (username, password)
• Payment information (credit card details, billing address)
• Communication preferences and history
• Usage data and analytics from your interactions with our platform
We use the information we collect to:
• Provide, maintain, and improve our services
• Process transactions and send related information
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Communicate with you about products, services, and events
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and abuse
• Personalize and improve your experience on our platform
We may share your information with third-party service providers who perform services on our behalf, including:
• Payment processing (Stripe, PayPal)
• Cloud hosting and infrastructure (AWS, Vercel)
• Analytics and monitoring (Google Analytics)
• Customer support tools
• Email delivery services
These third parties are obligated to protect your information and may only use it for the specific services they provide to us.
We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law.
Specifically:
• Account information: Retained while your account is active and for 30 days after deletion
• Transaction records: Retained for 7 years for tax and legal compliance
• Analytics data: Retained for 26 months
• Support communications: Retained for 3 years
You may request deletion of your data at any time by contacting us.
Depending on your location, you may have the following rights regarding your personal data:
• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Portability: Request transfer of your data to another service
• Objection: Object to processing of your personal data
• Restriction: Request restriction of processing your data
• Withdraw consent: Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us using the information provided below.
If you have any questions about this Privacy Policy or our data practices, please contact us:
• Email: privacy@wgenix.com
• Address: 123 Innovation Drive, San Francisco, CA 94105
• Phone: +1 (555) 123-4567
We will respond to your inquiry within 30 days.
We're committed to transparency. If you have any questions about how we handle your data, don't hesitate to reach out.
Contact our Privacy Team